Returns Policy.
WORKSHOP BOOKINGS
All workshop bookings made through The Makers Millhouse, either in store or online, are eligible for cancellation and a full refund up to 14 days before the event. Refunds will be issued to the original payment method and can take 7–10 working days to appear.
For cancellations made less than 14 days before the workshop, or for non-attendance on the day, we are unfortunately unable to offer refunds, as materials and preparation will already have been arranged.
If you are unable to attend, you are welcome to transfer your place to a friend or family member, provided we are notified in advance.
In the unlikely event that a workshop needs to be cancelled or rescheduled by The Makers Millhouse (for example due to illness or insufficient bookings), participants will be offered either a full refund or the option to transfer to another workshop date.
Workshops start promptly at the advertised time. If you arrive late, we will do our best to help you catch up, however the workshop will still finish at the scheduled time.
Some workshops may have minimum age recommendations or restrictions, which are clearly stated in the individual workshop description at the time of booking.
By booking a place, you confirm that the participant meets the stated age requirements. If a participant arrives who does not meet the minimum age requirement, The Makers Millhouse reserves the right to refuse participation in the workshop, and in this circumstance refunds will not be issued.
PARTY BOOKINGS
To secure your party date, a £50 non-refundable deposit is required at the time of booking. Your booking is not confirmed until the deposit has been received.
The remaining balance is due 14 days before your party date. If the balance has not been paid by this time, we reserve the right to cancel the booking and retain the deposit.
If you need to cancel or reschedule your party, the following terms apply:
More than 28 days before the party – your deposit will be retained, but no further payment is required.
14–28 days before the party – 50% of the total party balance will be payable.
Less than 14 days before the party – the full party balance is payable, as the space has been reserved exclusively for your booking.
Where possible, we will always try to accommodate one change of date, subject to availability, if notice is given with sufficient notice.
Final guest numbers must be confirmed at least 14 days before the party, as this is when your final balance is calculated. After this point, numbers cannot be reduced and refunds cannot be given for non-attendees on the day. If you need to add on numbers after this time, please contact us as soon as possible and we will accommodate wherever possible.
Please aim to arrive promptly at your scheduled start time so that the party can run smoothly. If guests arrive late, we will always do our best to accommodate them, however the party will still finish at the agreed time to allow for other studio bookings.
THIRD PARTY BOOKINGS
Some parties may include optional add-ons provided by third parties, such as food or drink packages supplied by the on-site tea room or other windmill businesses. These services operate independently and have their own booking and cancellation terms.
The Makers Millhouse is not responsible or liable for the policies, cancellations or refunds relating to third party services, and any arrangements made with them are subject to their individual terms.
CRAFT MENU BOOKINGS
Tables for our craft menu can be reserved online free of charge. Each booking provides 1 hour and 15 minutes at your table, allowing us 15 minutes between bookings to clean and prepare the space for the next guests.
Please arrive as close as possible to your booked time so you can enjoy the full crafting experience.
If you arrive more than 15 minutes late, we may need to release your table to other guests to keep the studio running smoothly.
Your booking includes 75 minutes at your table. We kindly ask that guests finish their session within this time so we can prepare the space for the next booking.
If you would like to stay longer, we will always try to accommodate this subject to availability, but this cannot be guaranteed.
All crafts are selected and paid for in the studio on the day of your visit. Once a craft activity has been started, refunds cannot be issued for materials used or incomplete projects.
If you change your mind before starting your craft, we will of course help you choose an alternative option.
If you can no longer attend your table booking, we kindly ask that you cancel your reservation in advance where possible so the space can be offered to other guests.
Children must be accompanied and supervised by a responsible adult at all times.
CRAFTERNOON TEA BOOKINGS
Crafternoon tea packages can only be booked in advance with at least 48 hours notice by emailing hello@makersmillhouse.co.uk.
All crafternoon tea bookings need to be paid and booked in advance, with all dietary requirements provided on booking.
Cancellations within 48 hours of booked visit cannot be refunded or exchanged as ingredients will already have been purchased and prepared.
Crafternoon tea bookings exclude all crafts which are payable on the day of your visit.
PHYSICAL PRODUCTS
If an item arrives damaged, we recommend you contact us within two days of receiving your delivery, however you can return an item for up to 30 days. We’ll ask you to return the item to us, then we’ll be happy to provide a full refund (including original delivery charges) or provide you with a replacement.
If you change your mind or the item isn’t what you expected, please return the item to us in a resalable condition within 14 days. This usually means the original packaging must be unopened. We’ll be happy to provide a refund for the price of the item (excluding original delivery charges).
In all cases, you are responsible for the cost of returning items to us and we suggest getting proof of postage.
Please contact us for our returns address.
DIGITAL PRODUCTS
Due to the nature of digital items and their instant delivery, we do not offer any refunds or exchanges. Please ensure you read all product descriptions fully before purchasing to ensure it meets your needs. Samples are available for our planners so if you wish to check compatibility please feel free to contact us for these.
If after purchasing you find an issue with an order, you have accidentally ordered the same product twice or have any questions relating to the order please contact us by emailing hello@makersmillhouse.co.uk
Please be aware that due to the nature of how colours differ between screen and print, the colours in the file you see on screen may differ to those that print.
CANCELLATIONS OF CUSTOM ORDERS
Unfortunately we can’t accept returns on personalised or customised items unless there is a fault. In the event of an order being cancelled by yourselves after work has begun, The Makers Millhouse will not be able to provide a refund. In the unlikely event of the order being cancelled by me then you will be given a full refund.